Phone answering service may seem a thing of the
past, but it is quite beneficial than you think. You can all remember Hollywood
movies where the character comes home and turns on his answering machine to
hear some much awaited messages from their friends or family. It is largely
portrayed in the 2009 film, ‘He’s Just Not That Into You’. The film shows a
character named Gigi waiting for a much awaited message from a guy she went on
a first date with. However, he never calls! But, that is not the point here. The
point is, Phone Answering Services are much needed in the modern world as it is
in the past. Studies show that Phone Answering Service is the one of the
outsourcing drivers on which a successful business can run. Here are six
reasons why you should consider hiring Phone Answering Services to be a part of
your business journey:
Good for Startups!
Phone Answering Service is especially required
for small businesses and startups. Imagine, just hiring a professional just to
receive calls and paying him or her every month, just to take down messages.
While you are too busy at business development and forming strategies, this
extra cost might just be a too much right now. But it is also important to take
down messages. You might never know, it can be from your next client! The best
answer to this however, is a Phone Answering Service, who does the job more
accurately and at 1/50th of the cost. Services like these ensure
that your calls are attended hours after end and no client can slip under the
cracks! Very useful indeed!
Cost Effective
We know, customers are important. But it is
equally important for startups to save some money on their rocky roads. A Phone
Answering Service provides all the facilities of a live phone service along
with added benefits just at a pinch of the cost. Studies show that 78% of the
customers bail out on the companies because they have poor customer service
experience. It means that of a live person is not trained well, it can lead up
to a well framed disaster, as customers can call your service inefficient. So
why not get a phone answering service that does everything efficiently and goes
beyond the human capacity of responding to calls.
Qualified Professionalism
It is important to mention here, the customer’s
perspective. When a customer talks with a customer representative, he or she is
expected to be greeted in a polite manner and listen to the customer’s
problems. One of the important factors again highlighted in the film, ‘The Best
Exotic Marigold Hotel’ is the fact that most of them lack listening skills and
provide generic answers to the customers. Therefore, it is important that the
person talking must not be an intern and must be free from distractions that
may be present in an office environment. With a Phone Answering Service distractions
are less and the customer do not get the background noises when the company is
loaded with employees!
Money Well Spent!
Although it is a cost effective service, many
may argues that how is it different firm getting a live person in their firm to
attend calls. Here is the catch! Whether you decide on an automated service
system or providing customer 24x7 support, Phone Answering Service gives you
the option of building the right team for the task. A team that can solely
dedicate themselves in satisfying the needs of the customer, while you can
attend other important matters of the day. This is also an excellent way of
customer retention which many companies adhere to. Here’s another interesting
feature; you can build the team to implement your company’s voice. You may
prefer a quirky, fun tone when speaking to a customer or a more serious one. It
is all up to you!
They are more than Just Answering Phones!
One
of the unexpected benefit of a Phone
Answering Service is that they are more than just answering calls. When we said
about added benefits, this s what is included in the services! You can book
appointments, get confirmation for an event registration, process payments, get
queries on problems and get solutions. It acts wonderfully well for ecommerce
issues and order processing. In case of emergency responses too, Phone Answering
Service is quite well known! Anyone who is a fan of Hollywood films, will know
who takes the 911 calls! Needless to say you can watch the important role
played by a representative in the film, ‘The Call’. You might never know, your
agent can end up saving lives and built a solid reputation for your company.
Improve Your Company’s Reputation
Much of customer satisfaction depend on the
service that you provide to the customers and how you attend to their problems.
If you are a client oriented company, you are bound to face issues and
challenges in customer service. Therefore, it is important that you solve them
with maximum ease and efficiency. No matter how a customer behaves, it is
important for your team to know how to mold a customer and make him or her
enthusiastic about speaking to you! It increases the reputation of your company
to handle complications well and solve problems in an effective manner. That is
the cherry on top for your company profile!
In conclusion, it makes quite the business
sense to invest in a service that gives you an opportunity to hire select
employees, focus on business growth, and prioritize finances and many more.
Whether it is small businesses or big firms, prioritizing tasks and finances is
an important factor in the competitive world. I mean, think about it. You need
to stay ahead of your competitors and that too, in an intelligent way. Spending
a lot of money on advertising, but not attending sales calls or solving
customer queries is not the sign of smart business. Investment in the right
outsourcing service is required for building your image right!